At pickdraws digital, we strive to ensure that our customers are completely satisfied with their purchases. Please read our Refund and Returns Policy carefully to understand your rights and obligations regarding refunds and returns of digital products purchased from www.pickdraws.com

Refund Policy

Due to the nature of digital products, all sales are final. Once you have gained access to the purchased digital product, we are unable to offer a refund or exchange. However, we understand that exceptional circumstances can occur. Therefore, refunds may be considered under the following conditions:

  1. Non-Delivery of Product: If you do not receive the digital product due to issues with the delivery system or technical problems on our end, please contact us within 7 days from the purchase date. We will verify the issue and, if confirmed, will provide a full refund.
  2. Download Issues: If you experience problems while downloading the product, please contact us for assistance. If we are unable to resolve the issue and you cannot access the product, we will offer a full refund.
  3. Defective Product: If the digital product is defective or does not function as described, please contact us within 7 days from the purchase date. We may ask you to provide evidence of the defect. If the defect is confirmed, we will offer a full refund or a replacement product.
  4. Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us within 7 days of the duplicate purchase. Upon verification, we will refund the duplicate purchase.

Requesting a Refund

To request a refund, please contact our customer support team at support@pickdraws.com with the following details:

  • Your name
  • Order number
  • Date of purchase
  • The reason for the refund request
  • Any supporting evidence (e.g., screenshots, error messages)

Our team will review your request and respond within 5 business days. If your refund request is approved, the refund will be processed within 10 business days. The refund will be issued using the same payment method that was used for the purchase.

Exceptions

Refunds will not be issued in the following cases:

  • Change of mind after the purchase
  • Failure to read the product description or system requirements before purchase
  • Issues related to the customer’s device or software that are not related to the functionality of the digital product

Contact Us

If you have any questions about our Refund and Returns Policy or need further assistance, please contact us at:

Email: support@pickdraws.com

Thank you for shopping with digitlpro. We appreciate your business and are committed to providing you with high-quality digital products and excellent customer service.